Download for Mac

Support

Tell us what went wrong

Start with the guide for a quick answer, or email us when something in MoreFrame is not working as expected.

Product help

Find the setting or workflow.

Recording permissions, Smart Zoom, captions, the timeline, export, and common fixes are documented step by step.

Open the guide →

Contact

Report a problem.

Send the project context, what you expected, and what happened. Screenshots or a short recording help us understand it faster.

[email protected] →

Purchases

Use the right billing channel.

Direct purchases use Polar. Mac App Store purchases, refunds, and billing remain with Apple.

Direct vs. App Store →

Before you email

Include:

  • Your MoreFrame version and macOS version.
  • The steps that reproduce the problem.
  • Whether you use the Direct or Mac App Store edition.
  • A screenshot, screen recording, or small test project when it is safe to share.

Do not send license keys, passwords, private recordings, or API keys.

Quick fixes

  • Check permissions when screen, camera, microphone, or audio capture is missing.
  • Open troubleshooting for recording and export issues.
  • Read the licensing FAQ before trying to restore a purchase from the other store.